This document was last updated on September 22, 2024
Shipping for STL File Downloads
Shipping costs are FREE for all STL file downloadable product orders. Delivery of STL file downloadable goods is typically instantaneous or within a few minutes after your purchase is confirmed, you should receive link(s) to download your ordered STL file downloadable product(s) on the final page of the checkout process.
If you do not receive the STL file downloadable product link(s) upon purchasing, you can immediately contact info@3dcookiecutterstudio.com with your transaction/payment details to ensure your STL file downloadable product(s) is delivered as soon as possible.
Refunds & Returns for STL File Downloads
Purchases of any STL file downloadable product(s) are considered deemed “used” after download or opening, and all purchases made on 3dcookiecutterstudio.com are non-refundable or exchangeable, all sales are final. Since all STL file downloadable product(s) made available here are “nonphysical“, there are no refunds.
Shipping Policy – Cookie Cutters
Processing Time
Orders are typically processed and shipped within 1-3 business days after payment confirmation. Processing times may vary depending on order volume and product availability.
Shipping Methods
We offer several shipping options, including standard and expedited shipping. Shipping costs and delivery times vary depending on the selected shipping method and the destination.
Shipping Carriers
We utilize USPS to ensure reliable and timely delivery of orders. Tracking information will be provided for all shipments, allowing customers to monitor the progress of their orders.
Shipping Destinations
We offer domestic shipping to addresses within the United States, and internationally Canada, Puerto Rico and Virgin Islands (US). Please note that international shipping may be subject to customs clearance procedures and import duties, which are the responsibility of the recipient.
Shipping Rates
Shipping rates are calculated based on the shipping destination, package weight, and selected shipping method. Customers can view the shipping costs at checkout before completing their purchase.
Delivery Times
Estimated delivery times vary depending on the shipping destination and selected shipping method. While we strive to deliver orders promptly, actual delivery times may be affected by factors beyond our control, such as customs clearance delays or adverse weather conditions.
Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Please ensure that the shipping address provided is accurate and complete to avoid any delivery delays or issues.
Return Policy – Cookie Cutters
Returns Not Accepted
Due to the custom nature of our 3D printed cookie cutters and hygiene considerations, we do not accept returns or exchanges for any reason except in cases of damaged or defective items.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 14 days of receiving your order, along with clear photos of the damaged product and packaging. We will work with you to provide a satisfactory solution, such as a replacement or refund.
Incorrect Orders
In the rare event that you receive the wrong item or there is a significant discrepancy between the product received and the product ordered, please contact us immediately. We will rectify the issue promptly and ensure that you receive the correct item.
Unsatisfactory Items
While we strive to provide high-quality products and excellent customer service, if you are unsatisfied with your 3D printed cookie cutter for any reason, please contact us. We value your feedback and will do our best to address your concerns.
Exceptions
Exceptions to our no-return policy may be considered in cases of extenuating circumstances. Please contact us to discuss your specific situation, and we will evaluate the possibility of accommodating your request.